Return Policy
Return & Refund Policy
Thank you for shopping with us!
We want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our Return & Refund Policy below for information about returns, exchanges, and refunds.
Return Period
You may request a return or exchange within 30 days of receiving your order.
Requests submitted after the return period may not be accepted unless otherwise approved.
Return Eligibility
To qualify for a return, items must meet the following conditions:
- Unused and in original condition.
- Returned with original packaging, tags, and accessories.
- Suitable for resale.
- Accompanied by proof of purchase or order information.
Returns may be declined if the item shows signs of use, damage caused by improper handling, missing parts, or damaged packaging.
Non-Returnable Situations
- Items returned after the return period.
- Products damaged through misuse or improper handling.
- Items that have been used, washed, or altered.
- Orders returned due to incorrect shipping information or refusal of delivery.
- Returns that do not meet the conditions outlined in this policy.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please provide:
- Your order number.
- Photos of the item.
- Photos of the packaging (if applicable).
- A brief description of the issue.
After review, we will arrange a replacement, reshipment, or refund where appropriate.
Refunds
Refunds will be processed after the returned item has been received and inspected.
Approved refunds will be issued to the original payment method. Depending on your payment provider, it may take approximately 5–10 business days for the refund to appear.
Original shipping charges are generally non-refundable unless the return is due to a defective, damaged, or incorrectly shipped item.
Return Shipping Costs
Customers are generally responsible for return shipping costs unless the return is due to our error or a defective or damaged product.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages or accept responsibility for items lost during return transit.
Exchanges
If you wish to exchange an item, please contact our customer support team first. Once the returned item has been received and approved, we will arrange the exchange. If the requested replacement is unavailable, an alternative solution or refund may be offered.
Order Cancellation
Orders may be cancelled before they have been shipped. Once an order has entered the shipping process or has been dispatched, cancellation cannot be guaranteed. In such cases, please follow the return procedure after delivery.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, exchange, or refund request, please contact our customer support team. We will be happy to assist you.